CUSTOMER CARE + FAQs
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WHEN WILL MY ORDER SHIP?

As a small batch manufacturer, we work to only create what is needed.  Shipping times will vary depending on the batch.  Items in inventory typically ship out within 1 week, and pre-order items normally go out within 8 weeks of your purchase. Questions on your order status? Email us through our contact page.  
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WILL I GET AN ORDER CONFIRMATION?

Yes, you will automatically receive a confirmation email.  If you don't get a confirmation, send us an email so we can verify the status of your order. 
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I NEED TO CHANGE MY ORDER.  HELP!

No worries.  Send us an email from our contact page within 24 hours of your purchase. 
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WHAT IS YOUR RETURN POLICY?

Please see the returns page.  
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WHERE CAN I BUY KAHILI SPORTS BRAS?

Sales and pre-orders are accepted on this website.  As a small batch manufacturer, we highly recommend adding your name to our pre-order list to be notified when the next small batch will be available.  Check out our local retailers page for updates on distributors near you.  
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MY QUESTION ISN'T ANSWERED HERE

Send us a note from our contact page. We're happy to help any way we can!
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I NEED MORE INFO ON SIZING....

Please refer to our size + fit page for details.  If you have additional questions, send us an email through our contact page. We're happy to help you find the best fit.  
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MY SIZE IS SOLD OUT. NOW WHAT?

Drop us a note via our contact page and let us know the style, size, and color you are interested in.  We'll get you on the pre-order list and answer any questions.  

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I WANT TO SELL KAHILI BRAS AT MY STORE.  WHAT DO I DO? 

We're always looking to work with retailers that have a passion for wholehearted development and active living. Please email bridget@kahiliactivewear.com with the subject line "Wholesale Inquiry" for program details.    
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Chitosanté® FABRIC TECHNOLOGY WITH OCEAN SHELLS?  EXPLAIN...

Our bras environmentally-friendly benefits are powered by EPA-certified Chitosanté®, a nontoxic bio-agent certified by the United States Environmental Protection Agency (EPA).  Chitosante is molecularly extracted from upcycled ocean-life shells, such as crab or shrimp shells, that are typically waste in the seafood industry. Its bioactive properties are antibacterial, antimicrobial, and antifungal. Because the chitosante molecule is a polysaccharide - not a protein - there are no allergenic risks for those with shellfish allergies or sensitivities.  Once extracted at the molecular level from the shell, chitosante is liquefied for use in fabric treatments. When applied to activewear garments, it powerfully fights odors during peak performance activities and naturally keeps you clean, fresh, and dry. 
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WHAT PAYMENTS DO YOU ACCEPT?

Visa, MasterCard, AMEX, Discover, PayPal, Apple Pay, JCB and Diner's Club.
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DO YOU CHARGE SALES TAX?  

Sales tax is currently applied to all Colorado purchases.  
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DO YOU SHIP INTERNATIONALLY?

We sure do.  Shipping rates will vary with location.  
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HOW DO I WASH MY KAHILI BRA? (LAUNDRY) 

Separate dark and light colors; wash similar fabrics together | Machine wash warm | Use regular or permanent press cycle | No chlorine bleach or fabric softeners | Remove promptly from spin | Tumble dry - low or permanent press setting